Manage Purchase Requisitions is one of the module in the SAP Plant Maintenance 360 application. The technician who works on maintenance will raise a purchase request for equipment replacement to fix the malfunction of machines and store supervisors will handle Purchase order and Purchase requisition approvals for the plant procurement process.
* Disclaimer: Some of the details in this case study may be vague to protect the client's intellectual property as it's under a Non-disclosure Agreement. Some design elements have been changed from the original.
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Company
Mobolutions, a SAP partner company, specializes in Asset, Material, Warehouse Management, and BRIM subscriptions.
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My Role
I worked in UI UX for the entire Plant Maintenance Web and Mobile application, which involved researching problems, collaborating with SAP consultants and Product team members, Prototyping and User testing.
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Team
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1 Product Manager
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2 SAP Consultants
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1 Designer
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7 Software Engineers
Sneak Peak
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Problem Statement
Ensuring smooth operations in a plant heavily relies on the availability of equipment and spare parts. Any delay in the approval process for purchase requisitions and orders can directly impact the maintenance process and production of the industry. Therefore, it is crucial to expedite the approval process to avoid any negative impact on the overall efficiency of the plant.
Researching Problem
To better understand the basic problem, I collaborated with SAP consultants and conducted user interviews to collect quantitative and qualitative data.
To create a Purchase Requisition by Technician in Desktop
8-10
minutes
Average Approval time
for Purchase Requisition Approval
2-3
Days
It takes too long to switch between the Create and Approve Purchase Requisition applications.
20-25
Seconds
Average Maintenance closure time incase of equipment unavailability.
8-10
Days
Quantitative Research Outcome
Story board & Journey Mapping
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How we solved it
I discussed the research insights with my team and brainstormed potential design solutions. To streamline the process, I created multiple sketches of basic design solution flows and chose the best one.
Merge Application
Merged the Create Purchase Requisition and Approve Purchase Requisition applications into a single application to avoid slow loading times.
New Filters
We have introduced enhanced filter options to assist users in locating specific purchase requisitions.
Access to Mobile App
We have created a mobile app for technicians to quickly create notes, purchase requisitions, and check equipment stocks.
Contact Visibility
By displaying the contact information of the approver and creator, communication through call, chat, or email is made easier.
The solution reduced document processing time by 50%, resulting in a 30% increase in industrial production.
Results
Technicians do not have immediate access to any device to capture malfunction.
Only Desktop App
Technician unable to track critical Purchase Requisitions and approver contacts to follow up.
No tracking feature
When switching between applications, the loading time is very slow.
Loading time
Approval supervisor unable to find creator details to cross check Purchase Requisitions.
No Creator Contacts
Qualitative Research Outcome
Qualitative Research Outcome
To create a Purchase Requisition by Technician in Desktop.
3-5
minutes
Average Approval time
for Purchase Requisition Approval.
1-2
Days
For loading Manage PR application.
2-4
Seconds
Average Maintenance closure time incase of equipment unavailability.
3-5
Days
User Testing Outcome
Let's Work
Together
karthickdesignz@gmail.com
+44-7450161224
East London
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Let's Work
Together
karthickdesignz@gmail.com
+44-7450161224
East London
© 2024 by Karthick Krishnamoorthy